Shipping policy

Last updated: September 30, 2026

Free worldwide shipping

We ship worldwide, and standard shipping is free on every order, with no minimum spend.

Processing time

Every bracelet is hand-checked and packed in our signature black gift box. Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Delivery time

Delivery takes 7–10 days after your order ships to most countries; remote areas may take a little longer, so most orders arrive within about 2 weeks of purchase. Busy periods such as Black Friday and the holidays may add a few extra days.

Tracking

When your order ships, you'll get an email with your tracking number. You can track your parcel anytime at 17track.net.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we'll update it if your order hasn't shipped yet. We can't be responsible for parcels sent to an incorrect address entered at checkout.

Lost or delayed parcels

If your tracking hasn't updated for 10 business days, or it shows delivered but you haven't received it, contact us. We'll work with the carrier to find it, or send a replacement if it can't be located.

Duties and taxes

We ship worldwide. Orders shipped outside your country may be charged import duties, taxes or customs fees by your local customs office. These charges are not included in our prices and are the customer's responsibility. Parcels refused because of unpaid duties can't be refunded.

Sending a gift

Just enter the recipient's address at checkout. Every order arrives gift-ready with a crystal meaning card, and we never put prices in the package.

Contact

Shipping questions? Email hello@jingluna.com.