Refund policy

Last updated: September 30, 2026

All sales are final

Our bracelets are personal items worn directly against the skin. For hygiene reasons, all sales are final. We do not accept returns, exchanges or refunds for change of mind, sizing, or colour or pattern preference.

Please check the bracelet size (about 15–17 cm / 5.9–6.7 in, stretch fit) and product details before ordering. If you need a different size, leave a note at checkout or email us before your order ships.

Damaged, faulty or wrong items

If your bracelet arrives damaged or faulty, or you received the wrong item, email us at hello@jingluna.com within 48 hours of delivery with your order number and a clear photo. Once we confirm the issue, we'll send you a free replacement. If a replacement isn't available, we'll issue a refund to your original payment method within 5–10 business days.

Lost parcels

If your parcel is lost in transit, see our Shipping Policy. We'll work with the carrier and send a replacement if it can't be found.

Order changes and cancellations

Need to change or cancel your order? Email us as soon as possible. We can only make changes before your order ships.

Natural stones

Every crystal is natural, so colour, size, pattern and small inclusions will vary slightly from the photos. These are part of each piece's character and are not defects.

Contact

Questions? Email hello@jingluna.com.